Support Policy

1. Support

  • Please at first read this: http://themeforest.net/legal/membership
  • ThemeForest policy states explicitly that each item is sold “as-is”, and authors are not required by any agreement to answer support questions, so we are NOT REQUIRED to offer template support, it was not implied or included by the purchasing of our template, however, it is in good faith that we offer template support with every sale;
  • We only offer template related support via our support forum only for buyers, who have purchased our template on themeforest;
  • We DO NOT provide support on our free templates, you can only ask for help on forum and when time is available we are free to help;

2. Where Can You Get Support

  • Support you can get only on our support forum: http://www.joomforest.com/forum/index.html
  • We DO NOT provide support via direct e-mail, Envato, Twitter or facebook. If you have account problems with our "Support Forum", please feel free to contact us via e-mail, Twitter or facebook, but only under these circumstances;

3. How Can You Get Support

  • For GETTING Support send us a MESSAGE that reads “support” with "Your Item Purchase CODE" through our "themeforest user page" contact form, after verifying we will create your "Premium Account" on our support forum.

4. How Can You Get Help On Our Free Templates

5. Support Hours

  • Our support hours are Monday - Friday, 12:00am - 21:00pm (UTC/GMT +3). During this time, we make it our goal to respond within 48 hours, depending on the number of requests in queue;

6. Refunds

7. Privacy Policy

  • The Information We Collect: Username, Name, Email Address, IP Address, ThemeForest Username and Purchase code;
  • We Use This Information: To answer the e-mail we receive, Respond to your questions and support requests;
  • The email address you provide by registering on our website, may be used to send you our newsletters. NOTE: If at any time you would like to unsubscribe our newsletters, we include detailed unsubscribe instructions at the bottom of our newsletter.
  • We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

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